This Privacy Policy explains how Engineered Solutions (Projects) Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information. We are committed to ensuring that your privacy is protected and that all data is
handled in accordance with UK GDPR, the Data Protection Act 2018 and all
applicable legislation. We may update this policy periodically. The most recent version will always be
displayed on this page.
Effective date: 1st December, 2025
1. Who We Are
Engineered Solutions (Projects) Ltd
Registered address: Bainbridge House, 379 Stamfordham Road, Newcastle upon
Tyne, NE5 2LH
Phone: 0333 00 50 323
Email: sales@engineeredsolutionsdirect.com
We act as the Data Controller and are responsible for the personal data you
provide to us.
2. What Data We Collect
We may collect the following information when you enquire, place an order, request a quotation, or use our website:
- Name, job title and company information
- Email address
- Phone number
- Business or delivery address
- Billing details
- Details relating to orders, enquiries, site information or instructions
- Any additional information you choose to provide in connection with a project or purchase
Payment details:
Credit card data is encrypted and processed securely through our payment provider. We do not have access to or store full card details.
3. How We Collect Data
We collect information when:
- You place an order on our website
- You request a quotation
- You complete an online form
- You speak to us by phone or email
- You create an online account
- You purchase goods or services
- You request site surveys, project work or engineering support
- We only collect information that you provide voluntarily.
4. What We Do with Your Information
We process your data for the following purposes:
- To process and fulfil your order
- To arrange deliveries and coordinate with carriers
- To provide quotations, technical support, and after-sales service
- To maintain internal records in line with accounting and compliance requirements
- To meet legal and regulatory obligations
- To send essential updates regarding orders, deliveries, warranties or safety information
- To send occasional marketing communications related to our products or services (you may unsubscribe at any time)
We do not sell or trade your data.
5. Who We Share Your Data With
We may share your data only with:
- Manufacturers and suppliers involved in fulfilling your order
- Approved delivery partners, freight carriers and logistics companies
- Payment processors (for secure payment handling)
- IT, hosting and website service providers where necessary
- Professional advisers (accountants, auditors, legal advisers) if required
- Regulatory authorities if legally required (e.g., fraud investigation, legal compliance)
Data is shared solely for the purpose of fulfilling your order or legal obligations.
Third parties are not permitted to use your data for any other purpose.We
never sell your personal information.
6. Lawful Basis for Processing
We rely on the following lawful bases under UK GDPR:
a) Contract
To process orders, deliver goods, communicate with you, provide quotations, and fulfil our contractual obligations.
b) Legitimate Interests
To improve our service, send relevant product information, maintain security,
prevent fraud and manage our business effectively.
c) Legal Obligation
To meet legal requirements relating to tax, accounts, warranties, safety,
insurance or criminal investigation.
7. Data Retention – How Long We Keep Your Information
We keep personal data only for as long as necessary to:
- Fulfil your order
- Provide warranty or after-sales support
- Meet legal, accounting or regulatory requirements
Once the customer relationship ends and retention requirements expire, your data is securely deleted.
8. Security of Your Data
We take data protection seriously. We use appropriate technical and organisational measures to safeguard your information, including:
- Encrypted website and payment systems
- Secure data storage
- Controlled access to records
- Staff confidentiality obligations
- Regular system monitoring
We do not store full payment card details.
9. Cookies
Our website uses cookies to:
- Analyse website traffic
- Improve user experience
- Store preferences
- Assist with order processing and cart functions
You may choose to decline cookies in your browser settings. Doing so may limit website functionality.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of external sites.You should review their privacy statements separately.
11. Your Rights Under UK GDPR
- You have the right to:
- Access the data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally possible)
- Restrict or object to processing
- Request data portability
- Withdraw consent for marketing communications at any time
To exercise these rights, email sales@engineeredsolutionsdirect.com.All requests are free of charge unless manifestly excessive or repetitive.
12. Controlling Your Personal Information
You may:
- Unsubscribe from marketing using the link in our emails
- Request deletion or correction of your data
- Ask for a full copy of the data we hold on you
- Update your details through your online account (if created)
We will comply promptly with all valid requests.
13. Complaints
If you have concerns about how we handle your data, please contact us directly first:
Email: sales@engineeredsolutionsdirect.com
Phone: 0333 00 50 323
You also have the right to lodge a complaint with:
The Information Commissioner’s Office (ICO)
www.ico.org.uk
14. Contact Details
For any questions about this Privacy Policy or your data:
Engineered Solutions (Projects) Ltd
Bainbridge House 379 Stamfordham Road Newcastle upon Tyne NE5 2LH
Email: sales@engineeredsolutionsdirect.com
Phone: 0333 00 50 323